Recent studies show Polish SMBs lose an average of 87,000 PLN annually due to IT issues.
Downtime impacts extend beyond immediate revenue loss:
•Customer trust erodes when orders can’t process
•Employee productivity drops during system outages
•Recovery time multiplies without immediate response
•Regulatory compliance risks increase with delayed fixes
A Warsaw e-commerce client lost 22,000 PLN during a 6-hour server failure on a Friday evening. With LOOKEN’s 24/7 monitoring, similar issues resolve in under 30 minutes—even at 3 AM on weekends.
Many IT providers claim “24/7 availability” but deliver voicemail after hours. LOOKEN guarantees:
Immediate Response Times
•Phone answered by live technician within 2 minutes
•Remote diagnostics started within 15 minutes
•Critical issues escalated to senior engineers instantly
Proactive Monitoring Before Problems Strike
Our Warsaw operations center monitors 500+ metrics across client networks, servers, and applications. Automated alerts trigger before users notice issues-disk space filling up, unusual network traffic, or failing hardware components.
Multi-Channel Support Access
Reach LOOKEN support via:
•Direct phone hotline (Polish-speaking staff)
•Email ticketing system with mobile notifications
•Secure remote access portal
•Emergency on-site dispatch from ul. Aleja Jana Pawła II 43A
Comprehensive Issue Coverage
We handle everything from password resets to complete system failures:
•Network connectivity problems
•Email and collaboration tool issues
•Software crashes and errors
•Hardware diagnostics and replacement
•Security incidents and breach response
•Cloud service interruptions
Sunday Morning Server Crash:
Manufacturing firm’s production database failed at 8 AM Sunday. LOOKEN received automatic alert, restored from backup, and verified data integrity-all before the Monday 6 AM shift started. Zero production impact.
Ransomware Attack at Midnight:
Retail chain detected encryption activity at 11:47 PM. Our security team isolated infected systems within 12 minutes, blocked attacker access, and began recovery. Store operations continued normally the next morning.
Holiday Weekend Network Outage:
Law office lost internet during long weekend when critical court filing deadline approached. LOOKEN diagnosed ISP issue, configured backup 4G failover, and filing submitted on time.
What to Expect from LOOKEN Support
Month 1: Onboarding & Baseline
We document your entire IT environment, install monitoring agents, and establish performance baselines. Your team receives direct contact numbers and portal access.
Ongoing: Prevention & Optimization
Weekly health reports show system trends. Monthly reviews identify improvement opportunities. Quarterly business reviews align IT with growth plans.
During Incidents: Rapid Resolution
Average ticket resolution time: 47 minutes. Remote fix rate: 85%. On-site response when needed: under 4 hours in Warsaw metro area.
Beyond Break-Fix: Strategic IT Partnership
LOOKEN’s 24/7 support isn’t just emergency response-it’s strategic partnership. We help you:
•Plan technology budgets with predictable monthly costs
•Evaluate new software and hardware investments
•Train employees on productivity tools
•Maintain compliance documentation
•Scale infrastructure as you grow
Small Business IT Support Myths
“We’re too small for 24/7 support” – Downtime costs the same regardless of company size. LOOKEN offers flexible packages starting at 15 workstations.
“Our staff can handle basic IT” – True, but at what opportunity cost? Your accountant should focus on finances, not troubleshooting printers.
“24/7 support is too expensive” – One major outage costs more than a year of proactive monitoring.
